Clinic General Terms and Policies

Appointments and Scheduling:

• Patients are encouraged to schedule appointments in advance.
• Walk-in patients will be accommodated based on availability.
• The clinic reserves the right to reschedule appointments due to emergencies or unforeseen circumstances.

Patient Information and Privacy:

• Patient information and medical records will be kept confidential and in compliance with applicable laws and regulations.
• Patients must provide accurate and up-to-date personal information during registration and subsequent visits.

Fees and Payment:

• The clinic will clearly communicate the fees for services rendered, and patients are responsible for timely payment.
• Accepted payment methods will be specified, and insurance coverage will be verified where applicable.
• Co-payments, deductibles, and any outstanding balances will be collected at the time of service.

Respectful Behaviour and Safety:

• Patients are expected to treat staff, healthcare providers, and fellow patients with respect and courtesy.
• Any form of harassment, violence, or disruptive behavior will not be tolerated.
• The clinic has the right to refuse service to anyone who poses a threat to the safety and well-being of others.

Minors and Guardians:

• A legal guardian or parent must accompany minors during their appointments.
• The clinic will obtain appropriate consent from parents or guardians for medical treatment.

Complaints and Feedback:

• Patients are encouraged to provide feedback to improve the clinic's services and patient experience.
• Complaints and concerns will be addressed promptly and professionally.

Infection Control and Hygiene:

• The clinic adheres to strict infection control protocols and maintains a clean and hygienic environment.

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